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During sale periods due to the high traffic of sales and special offers, cancelling or changing any international or domestic order won’t be possible.

Please be aware that delivery times are longer during sales periods due to the high volume. We are working towards having your order processed as fast as possible.

Deliveries within The Netherlands:

All orders placed before 9 pm on working days, will be delivered within the next 5 to 12 working days.

We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.


Deliveries within Europe:

From 7 to 10 working days

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. La Très covers part of the return costs.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

We're sorry that we couldn’t deliver all items you ordered. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear in stock, but is possibly purchased by another customer at the same time.

Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled (partially) because of out-of-stock items. Of course, you will receive a refund for the items that weren’t delivered.

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Yes we do.

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can't wait? It's possible that one of our official retailers still has the item on stock. Just send us an email, so we can check this for you.

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via mail.

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a
confirmation email after two hours, please get in touch with us via 

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via mail. We will look into the whereabouts of your parcel to ensure a quick delivery.

We offer the following shipping schedule during non-sale periods:

Deliveries within The Netherlands:

All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days.

We offer standard shipping to your preferred address.

Deliveries within Europe:

From 7 to 10 working days.

For orders placed in countries inside the EU, there are no customs charges.

We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.

To ensure your pieces arrive safely and on time, we work with the most reliable premium couriers in the region. Please note that we currently ship exclusively within Europe.

• The Netherlands: All domestic orders are handled by PostNL. You will receive a tracking code as soon as your package leaves our headquarters.

• Europe: For all international orders within Europe, we use DHL Express/Parcel. This ensures a fast and secure journey from Rotterdam to your doorstep.

Once your order has been dispatched, you will receive an automated email with your Track & Trace link to monitor the progress of your delivery.

Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original La Très labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by La Très.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, La Très cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.

We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

The costs of a return differ based on the shipping company and country that you ship it from. 

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return shipments are at your own expense.

We’re sorry that the item that you purchased is damaged. To send the item back please send us a e-mail and fill in the last 6 digits of your order number and e-mail address to receive further instructions.

Return costs for faulty items are covered by La Très.

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.

You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

We are happy to offer exchanges. Please be aware that all applicable return costs are the responsibility of the customer. Exchanges will only be given on items returned within 14 days after the delivery.

In addition, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.